Terms of Service

I. Privacy Policy | My Store

1. Our Commitment

At My Store, your skin’s health is our priority, and so is your data security. This policy outlines how we handle your personal information across https://hkr9vh-a3.myshopify.com/.

2. Information Collection

Voluntary Data

Information you provide (Name, Email, Shipping Address, Payment Details) during checkout or newsletter sign-up.

Automated Data

Technical details collected via cookies (IP address, device type, and browsing patterns) to improve your shopping experience.

3. Purpose of Processing

We use your data strictly to:

  • Fulfill and track your skincare orders
  • Prevent fraudulent transactions
  • Provide personalized skincare recommendations (with your consent)

4. Data Sharing & Security

No Selling

We never sell your personal data to third parties.

Trusted Partners

We only share necessary info with essential partners (e.g., Stripe for payments, FedEx/USPS for delivery).

Protection

We use SSL encryption and PCI-compliant protocols to ensure your data remains private.

5. Your Control

You have the right to access, update, or delete your personal profile at any time. For privacy-related requests, please reach out to support@permacalm.com.

II. Shipping Policy | My Store

1. Processing Timeline

All orders are verified and dispatched within 1–2 business days.

Note

Orders placed after 2 PM EST on Friday may be processed the following Monday.

2. Shipping Coverage

We proudly deliver to all 50 U.S. states and Puerto Rico.

3. Rates & Delivery Estimates

Service Delivery Window Cost
Standard Shipping 5–8 Business Days Based on weight
Orders Over $50 5–8 Business Days FREE
Expedited Shipping 2–3 Business Days Calculated at checkout

4. Tracking Your Glow

Once your package leaves our facility, a tracking number will be sent to your email immediately. You can monitor your shipment's journey directly through the carrier's portal.

III. Payment Policy | My Store

1. Secure Payment Options

We accept a wide range of secure payment methods for your convenience:

Cards

  • Visa
  • Mastercard
  • American Express
  • Discover

Express Checkout

  • PayPal
  • Apple Pay
  • Google Pay

2. Safety First

Your financial security is paramount. My Store does not store your credit card information. All transactions are processed via 128-bit encrypted gateways to ensure a 100% secure shopping environment.

3. Billing Terms

Currency

All prices are listed in USD.

Authorization

Your payment method will be charged at the moment the order is confirmed.

IV. Return & Exchange Policy | My Store

1. The 30-Day Guarantee

We want you to love your skin. If you aren't satisfied, we offer a 30-day return window from the date of delivery.

2. Return Conditions

To maintain hygiene standards (essential for skincare), items must be:

  • Unused and unopened
  • In the original brand packaging
  • Accompanied by proof of purchase

3. The Return Process

Request

Email support@permacalm.com with your Order #.

Ship

After receiving your Return Authorization, mail the product back to our warehouse.

Refund

Once inspected, we will issue a refund to your original payment method within 5–10 business days.

4. Need Help?

Return Status

📧 support@permacalm.com

General Support

📧 support@permacalm.com

🌐 Website: https://hkr9vh-a3.myshopify.com/