Return & Exchanges

Return & Exchange Policy | My Store

Last Updated: October 23, 2025

At My Store, we take pride in the quality of our skincare solutions. We want you to feel confident in every purchase, but we understand that sometimes a product may not be the right fit. If you aren't completely satisfied, our dedicated team is here to assist you.

1. Eligibility for Returns & Exchanges

To ensure the integrity and hygiene of our products, we adhere to the following criteria:

The Window

You have 30 days from the date of delivery to initiate a return or exchange.

Condition

Items must be unused, unopened, and in their original packaging with all protective seals intact. We cannot accept returns for products that have been opened or used.

Verification

A valid order number or proof of purchase is required for all requests.

2. Non-Returnable Items

For health and safety reasons, the following are ineligible for return:

  • Opened or tampered-with skincare products (unless defective upon arrival)
  • Gift cards
  • Items damaged or showing signs of use not caused by our error

3. How to Start the Process

Request

Email support@permacalm.com within the 30-day window. Include your order number and the reason for the return.

Authorization

We will issue a Return Authorization (RA) number and shipping instructions. Returns without an RA number may be delayed or refused.

Ship

Securely package the item and send it to the provided address. We recommend using a trackable shipping service, as we are not responsible for items lost during transit to our warehouse.

4. Shipping Costs

Change of Mind

The customer is responsible for return shipping costs.

Our Error (Defective/Incorrect)

If you receive a damaged or wrong item, contact us within 7 days. We will provide a prepaid shipping label and cover all costs for a replacement or refund.

5. Refunds & Processing

Inspection

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Payout

Approved refunds are processed back to the original payment method within 5–10 business days.

Deductions

Original shipping fees are non-refundable for “change of mind” returns.

6. Exchanges

To get your replacement faster, we utilize a Return & Re-order system:

7. Gift Returns

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return.

Otherwise, the refund will be issued to the original purchaser's payment method.

8. Contact Our Support Team

Have a question? We’re here to help you achieve your best skin.

My Store Customer Support

📧 Email: support@permacalm.com
🌐 Website: https://hkr9vh-a3.myshopify.com/
⏰ Hours: 9:00 AM – 5:00 PM EST, Monday – Friday

Legal Notice

By using https://hkr9vh-a3.myshopify.com/, you agree to the terms outlined in this Return & Exchange Policy and our Terms of Use.